You Are in Good Hands.

Participate Community

Getting out and about is a big part of life, which is why our team is here to support you in being part of the activities and events that matter to you.

We offer a wide range of services, from support to transportation, that will help you to attend work or volunteer commitments, social outings, family gatherings, recreational activities, community events and more. We provide support on an hourly basis or on a regular basis according to your preferences.

Household Tasks

If there are tasks around the home that you’d prefer not to do yourself, or some you’d like support with, you can rely on us. You can save your precious time by seeking our help in your daily household tasks.

Our capable team has broad experiences in providing short term assistance or ongoing support. From putting on a load of laundry or folding clothes, making your bed, sweeping your front path or watering your plants, we are here to lend a helping hand. If there is something that we have no experiences in, we can refer you to someone who can do it for you. Simply tell us what you need, and we’ll work out how we can best assist you.

Development-Life Skills

Instead of restricting you in just living your life independently, we help you to learn the everyday-life skills, as well as EQ that you need in order to help you be a part of our Australian community. We provide learning opportunities in programs like:

• Cooking
• Financial Planning
• Computer Skills
• Driving with your disability
• Moving out of your home
• Personal Hygiene and self care
• Social skillsand communications
• Anger managements
• Accessing Public Transportations

Innovative Community Participation

Similar to the Community Participation, the Innovative Community Participation is exclusively provided for a community with the support of NDIS, where you will have the chance to interact and socialize with people from different aspects of life.

Our well-trained community engagement caregivers will be by your side with patience and resilience to help you build your own confidence in participating in community events and programmes. Over time your involvement in these communities will foster a deep sense of connection and well-being with the community.

Our caregivers will help you to understand the relationship between your particular disability with the current social systems. You can interact and socialise with others to enhance your independence and confidence at your own pace in the communities.

Daily Tasks/Shared Living

Living in a shared home gives you an opportunity for greater support or companionship and to be part of your local community. We support the idea of people living in shared homes, that will lead to enhancing self-worth together.

The moment you choose us as your support provider, we work with you through every step as you move towards your new shared living arrangement. Together we can make sure that your home atmosphere reflects who you are, and that you can get the support you need once you are settled in.

• BEFORE MOVING:
  We listen and learn what is important to you. Together we will agree on an overall plan that works for everyone. Some of the things to think about include:
  Where will your home be?
  Who will you live with?
  How can we best work alongside you to prepare you for the move?
  Together we will agree on an overall plan that works for everyone.
• DURING THE MOVE:
  There are many practical things to think about during this stage, and we want to make sure that this is an enjoyable experience. Some preferences that we need to consider and plan together include:
  What kind of staff are you looking for?
  What skills and shared interests would you like them to have?
  What equipment do you need?
  What furniture needs to be purchased?
• SETTLING IN:
  After you have moved in, our time is spent together so that we can get to know you even better. Once we have met your goals for living arrangements, we want to understand more about what you need and want to be able to live your best life.
  We will continue to review, discuss and check in with you as well as your new support networks.

Community Nursing Care

We provide attentive community nursing care to help you with your personal, medical and emotional needs with the aim to live a healthy lifestyle. We are always ready to help people with all kinds of special needs that includes:

• Limited communication abilities
• Medication management/supervision
• Medical Needs
• Behaviours supports
• Complex wound care
• Respiratory support
• Tube-feeding assistance
• Case management
• Diabetes management
• Dementia management

Assist-Travel/Transport

When it comes to travel, and getting out and about, or just to attend your appointments with your doctor or other specialist, we are here to provide you the company you need to take you to the appointments and stay with you throughout the day in order to provide some support and assistance if needed.

Our experienced team can offer a range of transportation and mobility options, to help you get to and from your destination as comfortably and easily as possible.

Assist-Personal Activities

Our caregivers are trained to help you as fully as you need in your personal activities, whether it is grocery shopping or going for an appointment, we will be there to lend a helping hand.

We will be there to help you with any of your personal activities or tasks that you may have challenges with like:

• Personal hygiene, including showering, bathing, oral hygiene, dressing and grooming;
• Toileting, bladder and bowel management and menstrual care;
• Eating and drinking;
• Attending appointments;
• Use of aids and appliances, hearing and communication devices;
• Mobility and transferring, for example moving in and out of bed and on or off the toilet; or
• Application of splints, basic first aid due to injuries sustained as a result of a participant’s disability.

Assist-Life Stage, Transition

With whatever condition you may have, we provide both short- and long-term support that will assist you in improving your living standards and learning to live independently. We are here to be your support system so that you can get help with:

• Capacity building skills
• Development of independent self-care and living skills
• Crisis and conflict resolution
• Financial mentoring
• Daily planning and Budgeting
• Establish supportive networks in a client’s community circle
• Linkage support to other supportive community services and programs
• Life planning and goal planning
• Assistance with accommodation and tenancy obligations
• Life transition planning including mentoring, peer support and individual skill development
• Assistance with decision making

High Intensity Assist Personal Activities

There are two levels of supports for people requiring assistance with daily activities: Standard and Higher Intensity.

High Intensity Supports are given when people are in need of help from a more specialised, more skilled or more experienced support worker. They are characterised in three levels, all based on the skill and qualifications of the staff members used to deliver support to participants, thus additional costs for 1:1 support. A higher intensity support may be needed where a participant requires assistance from a support worker with additional qualifications and experience relevant to the participant’s complex needs. For example, when:

• Frequent (at least 1 instance per shift) assistance is required to manage challenging behaviours that require intensive positive behaviour support and/or
• Continual active support is required due to high medical support needs (such as unstable seizure activity or respiratory support)

Our experienced registered nurses and highly trained support workers are able to provide you with the following high medical intensity:

• Bowel Care
• PEG feed
• Catheter management
• Ventilation management
• Subcutaneous Injections
• Wound management and Pressure area care

Accommodation / Tenancy

One of our goals is to support your choice regarding where you live. Whether that is at home with your family, in a place of your own, or in a home with others in the community.

We will listen carefully and attentively to get a clear picture of your goals. Then together, we can come up with a way forward that can help you to achieve them. The accommodation support we offer is flexible and you can adapt as your needs change over time.

Accommodation support could be someone dropping into your home once a week, all the way up to a 24-hours model of high needs support.

Short-term Accommodation and Respite Care

Short-term accommodation is offered for those in need of a temporary living space. We ensure that all your needs and wants are met while your caregiver attends appointments or activities, meeting friends or even spend a few days away. 

This service is delivered from the comfort of  your own living space. Besides, respite care is given to you or your loved ones. From  as little as a few hours or can be several days or weeks, we are there to assist you.